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Washington Metropolitan Area Transit Authority (Metro)

300 7th Street SW
Washington, DC 20024

(202) 637-7000

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Contact Information

Main
(202) 637-7000

Who We Are

MetroAccess is a shared-ride, door-to-door, paratransit service for people who cannot independently use the accessible bus and/or rail system due to a disability. More information about the service can be found on the MetroAccess page.

All Metrorail stations and rail cars are accessible. The stations feature accessible priority parking near station entrances, information on station pylons in Braille and raised alphabet, and extra-wide fare gates, among other features. All stations have elevators and directional signs indicating elevator locations.

Rail cars feature gap reducers between the car and the platform, barriers between cars, priority seating for people with disabilities and senior citizens, and emergency intercoms accessible to wheelchair users that also include instructions in Braille and raised alphabet.

For detailed information, see our Metrorail Accessibility page.

All buses in the Metro fleet are accessible, with the ability to kneel or lower; all have either low-floor ramps or lifts. Major stops, landmarks, and intersections are either announced by an automated stop announcement system or the bus operator. All buses feature two wheelchair securement areas and priority seating for senior citizens and people with disabilities near the front of the bus.

For detailed information, see our Metrobus Accessibility page.

Who We Serve

Languages Spoken
English
,
Spanish
Service Area(s)
Alexandria City
,
Arlington County
,
Fairfax City
,
Fairfax County
,
Falls Church City
,
Washington DC

Cost & Payment Methods

Payment Method(s)
Private Pay
Fee Structure
Fee Range

Age Requirements
No Age Requirement

Available 24/7
No
Additional Availability Comments
Please visit the website for routes and schedules.

Intake Process
There are a number of ways to help customers with disabilities use the Metro system for travel around the region. These include Metro system orientation sessions, a Speakers Bureau, and travel training workshops. Visit the website or call for more information.
Self Refer
Yes
Intake Contact
MetroAccess
Intake Contact Telephone
(301) 562-5360

For Transportation Providers Only:

We can accommodate riders with:
Manual wheelchairs
,
Personal Care Attendants
,
Powered wheelchairs

Report Problems
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