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Virginia Department of Medical Assistance Services

600 E. Broad Street, Suite 1300
Richmond, VA 23219

(804) 786-7933

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Contact Information

(804) 786-7933

Who We Are

If you have Fee-For-Service (FFS) Medicaid, Managed Care Organization (MCO), Commonwealth Coordinated Care (CCC), or Commonwealth Coordinated Care Plus (CCC+) you may be eligible for Non-Emergency Medical Transportation (NEMT) services. This service will take you to Medicaid-covered services such as supported employment and day support programs and medical and health care appointments.

  • Please note that not all Medicaid plans have transportation benefits. 
  • Non-Emergency Transportation services vary in each community.

If you qualify for transportation benefits your ride is free.  Please contact the FFS Transportation Broker, MCO, CCC, or CCC+ plan to ask questions, make reservations, or make a complaint. Link to current reservation and ride assist telephone numbers.   

Who We Serve

Languages Spoken
Service Area(s)

Cost & Payment Methods

Payment Method(s)
Fee Structure
Fee Range

Age Requirements
18 and over

Intake Process
You can call 24 hours a day, seven days a week. Needed rides can be scheduled 24 hours a day, seven days a week. Call at least five days in advance of your appointment. Have your Medicaid number or plan ID ready as well as information about your day and time of appointment, destination, etc.