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New River Valley Community Services

700 University City Boulevard
Blacksburg, VA 24060

(540) 961-8400

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Contact Information

Main
(540) 961-8400
Phone Emergency
(540) 961-8400

Who We Are

The RAFT Crisis Hotline is a program of New River Valley Community Services (NRVCS) that offers free paraprofessional telephone counseling services to the community.



Raft volunteers provide crisis intervention, empathy and support, behavioral health and substance use information and referrals to the counties of Montgomery, Floyd, Giles, Pulaski and the City of Radford (including Virginia Tech and Radford University).



RAFT is the only crisis hotline in Virginia affiliated with and located within a community service board. This connection provides RAFT callers with continual access to professionals and trained volunteers, telephone counseling, information and referrals. Volunteer applications are available on the website.

Who We Serve

Languages Spoken
English
,
Call if translation is needed
Service Area(s)
Floyd County
,
Giles County
,
Montgomery County
,
Pulaski County
,
Radford City

Cost & Payment Methods

Fee Structure
Sliding Scale Fee
,
Call for Information

Age Requirements
No Age Requirement
Family
No
Residency Requirements
Serves residents of the counties of Floyd, Giles, Montgomery and Pulaski and the City of Radford.
Other Eligibility Criteria
Serves individuals with behavioral health and substance use needs.

Available 24/7
Yes
Additional Availability Comments
Crisis emergency services are available 24 hours per day, every day. Raft operates from 4:00PM– 8:00AM Monday through Friday and 24 hours per day on the weekends. NRVCS Case Managers answer the phones during business hours and New Horizons, a residential crisis stabilization program, provides callers with services when volunteers are unavailable.

Intake Process
Call for an assessment.
Documents Required
Call for details
Self Refer
Yes
Provider Refer
Yes
Intake Contact Telephone
(540) 961-8400

Qualifications
Qualification Type
Licensure
Qualification Entity
Virginia Department of Behavioral Health and Developmental Services (DBHDS)
Qualification Number
053
Report Problems
Call the Agency