Senior Care Program

Senior Care is a program of the City of Richmond Department of Public Utilities (DPU) designed for senior customers aged 65 and older. Benefits of the program are:

• Winter Service Assurance suspends shut-off orders between December 1 – March 31.
• No Senior Late Fees Public Utility customers whose accounts are marked with the distinction of senior citizenship will not incur any late fees. 
• Security Deposit Waiver Program In areas where deposits are normally required (i.e., transferring and restoring services, etc.) deposits for seniors will be waived.
• Weatherization Kit Giveaway DPU coordinates a yearly event and distributes weatherization kits to senior customers. Kits may contain energy-saving items such as insulating weather stripping, low-flow showerheads, and draft-stopping outlet covers.
• Third-Party Notification allows a customer to designate a third party to receive a copy of every bill originating from the utility for review. If the customer has a past-due balance or if any questions arise, the third party can inquire on behalf of the customer

Call (804) 646-4646 to confirm information or for more information, and to inquire if there are other programs for seniors.  The Customer Service Division is located at 730 E Broad Street, 5th Floor, Richmond VA 23219.