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City of Richmond Department of Public Utilities

900 East Broad Street, 1st Floor
Richmond, VA 23219

(804) 646-4646

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Contact Information

Main
(804) 646-4646

Who We Are

The City of Richmond's Department of Public Utilities and MetroCare offer gas and water bill assistance for eligible families and individuals in the service area who are experiencing hardship or extreme financial difficulty in paying their gas bills.

Visit Metro Water Assistance.  The programs are available for customers of  Richmond Public Utilities.



If you meet the eligibility requirements and the poverty guidelines, contact your nearest intake agency to schedule an appointment. Complete an application.  The Low Income Household Water Assistance Program is available to eligible families. 

 Call for information about the application period, what documents you need, and deadlines  The program pays one payment of last resort up to $500 per season.



Call the Department of Social Services Energy Assistance division at 804-646-4646 to learn if you are eligible.

Who We Serve

Languages Spoken
English
Service Area(s)
Richmond City

Cost & Payment Methods

Fee Structure
No Fee

Age Requirements
18 and over
Family
Yes
Other Eligibility Criteria
Call for eligibility requirements

Available 24/7
No

Intake Process
Call the office for more information. Visit the website. Complete application
Self Refer
Yes
Provider Refer
Yes

Report Problems
Call the Agency