CARE and Care Plus

CARE (Community Assisted Ride Enterprise) provides ADA “origin-to-destination” service. CARE operates within GRTC’s fixed route coverage area, extending up to ¾ mile from our fixed route bus lines. CARE service is Fare Free.

CARE Plus is a trip if the origin or destination location is more than 3/4 of a mile from GRTC’s fixed route bus line, or if travel is desired to a destination in Henrico County. CARE Plus service is not required by the Americans with Disabilities Act (ADA). 

 CARE is a specialized public transportation alternative available for seniors and persons with disabilities unable to ride on regular buses. CARE provides reservation curb-to-curb paratransit service for qualified persons.  A fleet of cutaway vans with seating capacities for eight to 12 people and eight sedan vehicles provides curb-to-curb transportation.

CARE assists customers when boarding and exiting the vehicle. Operators will help with seat belts and securing wheelchairs. Customers may bring small parcels that fit within their personal space and up to two bags of groceries. Operators cannot carry customers’ items or bags.  Operators cannot leave the side or back of the van to carry or push customers up and down ramps, etc. 

Riders 80 years old or older can apply for an ADA Paratransit photo identification card.  To apply, please contact GRTC’s Eligibility Coordinator at (804) 358-3871 extension 434.

Visitors with paratransit eligibility can use GRTC's CARE services for up to 21 days within 12 months. Please contact the Eligibility Coordinator to receive visitor or guest privileges: (804) 358-3871 extension 434.