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Virginia Department of Social Services (VDSS)

801 East Main Street
Richmond, VA 23219

(804) 726-7000

Get Directions

37.5384701, -77.4372353

Contact Information

(804) 726-7000
Phone Emergency
(888) 832-3858
(800) 552-3431

Who We Are

Domestic violence (also called family violence) is a pattern of behavior and a method of control. One person dominates other household members by physical violence and/or psychological abuse. You can call the toll-free, 24-hour Virginia Family Violence/Sexual Assault Hotline at 1-800-838-8238.

To report adult abuse or suspected financial exploitation or other kinds of abuse to the elderly or adults with a disability, call your local Department of Social Services or the Adult Protection Services (APS) Hotline at Toll Free: 1-888-832-3858.

Each local office of the Department of Social Services will investigate reports of abuse, neglect and exploitation of adults aged 60 and over and incapacitated adults over 18 years of age and provide a wide variety of health, housing, social and legal services to stop the mistreatment or prevent further mistreatment.  You can visit to find how to contact your local Department of Social Services.

Services offered may include home-based care, transportation, adult day services, adult foster care, nutrition services and legal intervention.

May is Adult Abuse Prevention Month.

Who We Serve

Languages Spoken
Service Area(s)

Cost & Payment Methods

Fee Structure
No Fee

Age Requirements
18 and over
Other Eligibility Criteria
Adults 60 years and older or adults over age 18 with a disability

Available 24/7
Additional Availability Comments
Toll free hotline is available 24/7

Intake Process
To report suspected adult abuse, neglect or exploitation, call your local Department of Social Services during regular business hours. After business hours, call the toll free hotline number 1-888-832-3858. In emergency situations, call 911.
Self Refer

Qualification Type
Qualification Entity
Virginia Department of Social Services
Report Problems
Call the Agency