Adult Protective Services, APS

Portsmouth Department of Social Services

1701 High Street
Suite 101
Portsmouth, VA 23704

(757) 405-1800

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Contact Information

Main
(757) 405-1800
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Who We Are

The Department of Social Services investigates reports of abuse, neglect, and exploitation of adults aged 60 and over and incapacitated adults ages 18 and over. The program's goal is to lessen or alleviate the risk of abuse and neglect, including self-neglect, among seniors or adults who need protection. Individuals must be city residents or the incident must have occurred in the city in order to be eligible for this service.

For more information on the services available or to report suspected abuse, neglect or exploitation of an adult, please call our office Monday through Friday between 8AM and 5PM. To report at night or on weekends, call the 24-hour toll free APS Hotline at 1-888-832-3858.

Who We Serve

Languages Spoken
English
Service Area(s)
Portsmouth City

Cost & Payment Methods

Fee Structure
No Fee

Age Requirements
18 and over
Family
No
Other Eligibility Criteria
Suspected abuse, neglect, exploitation age 60 or older; physically or mentally incapacitated age 18 to 60 years old. Resident of Portsmouth

Available 24/7
No

Intake Process
Telephone referral; walk-ins accepted. If you want to file a report/complaint contact the Adult Services unit at 757-405-1800, Monday through Friday between the hours of 8 a.m. and 5 p.m. After 5 p.m. and on weekends and holidays call 888-832-3858.
Self Refer
Yes
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