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City of Richmond Department of Public Utilities

730 E Broad Street, 5th Floor
Richmond, VA 23219

(804) 646-4646

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Contact Information

Main
(804) 646-4646

Who We Are

Senior Care is a program of the City of Richmond Department of Public Utilities (DPU) designed for senior customers aged 65 and older. Benefits of the program are:

  • Winter Service Assurance suspends shut-off orders between December 1 – March 31.
  • No Senior Late Fees Public Utility customers whose accounts are marked with the distinction of senior citizenship will not incur any late fees. 
  • Security Deposit Waiver Program In areas where deposits are normally required (i.e., transferring and restoring services, etc.) deposits for seniors will be waived.
  • Weatherization Kit Giveaway DPU coordinates a yearly event and distributes weatherization kits to senior customers. Kits may contain energy-saving items such as insulating weather stripping, low-flow showerheads, and draft-stopping outlet covers.
  • Third-Party Notification allows a customer to designate a third party to receive a copy of every bill originating from the utility for review. If the customer has a past-due balance or if any questions arise, the third party can inquire on behalf of the customer

Call (804) 646-4646 to confirm information or for more information, and to inquire if there are other programs for seniors.  The Customer Service Division is located at 730 E Broad Street, 5th Floor, Richmond VA 23219.

Who We Serve

Languages Spoken
English
Service Area(s)
Richmond City

Cost & Payment Methods

Fee Structure
No Fee

Age Requirements
60+
Other Eligibility Criteria
Senior citizens at 65 and older - call for other eligibility requirements

Available 24/7
No

Intake Process
Call for more information; visit the website; complete application
Self Refer
Yes
Provider Refer
Yes

Report Problems
Call the Agency