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New River Valley Agency on Aging

44 Third Street NorthWest
Pulaski, VA 24301

(540) 980-7720

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Contact Information

Main
(540) 980-7720
Toll-Free
(866) 260-4417

Who We Are

The long-term care ombudsman program provides assistance to residents and their families who are served through the long-term care system.



The program offers counseling, information, and advocacy services for and on behalf of residents in nursing homes, assisted living facilities, and older persons who receive community-based care.



The local Ombudsman is available to identify, investigate, and work to resolve complaints about long-term care services.

Who We Serve

Languages Spoken
English
Service Area(s)
Floyd County
,
Giles County
,
Montgomery County
,
Pulaski County
,
Radford City

Cost & Payment Methods

Fee Structure
No Fee

Family
No
Other Eligibility Criteria
18 and older. Must be a resident of Floyd, Giles, Montgomery, Pulaski Counties, Radford

Available 24/7
No

Intake Process
Walk-ins and telephone referrals accepted. Written application/specific documents required for some services.
Intake Contact
Janet Brennend
Intake Contact Email
nrvaoa@nrvaoa.org