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Local

Ombudsman

A state agency that investigates complaints made by or on behalf of persons in nursing facilities, continuing care retirement communities and assisted living facilities and for persons receiving community-based services, such as home health and personal care.

Long Term Care Ombudsman

Senior Connections, The Capital Area Agency on Aging
1300 Semmes Avenue, Richmond, VA, 23224
Main: (804) 343-3000 Fax: (804) 649-2258

Options Counseling

Options Counseling is an interactive decision-support process whereby individuals, with support from family members, caregivers, and /or significant others, are supported in their deliberations to make informed long-term support choices in the context of the individual’s preferences, strengths, needed services, values, and individual circumstances.

Options Counseling

Senior Connections, The Capital Area Agency on Aging
1300 Semmes Avenue, Richmond, VA, 23224
Main: (804) 343-3000 Fax: (804) 649-2258

Statewide and Nationwide

Ombudsman

A state agency that investigates complaints made by or on behalf of persons in nursing facilities, continuing care retirement communities and assisted living facilities and for persons receiving community-based services, such as home health and personal care.

Long Term Care Problem Assistance

National Long Term Care Ombudsman Resource Center
1828 L Street, NW, Suite 801, Washington, DC, 20036
Main: (202) 332-2275 Fax: (202) 332-2949

Long-Term Care Ombudsman, Statewide

Virginia Office of State Long-Term Care Ombudsman Program
Dept. for Aging and Rehabilitative Services,, 8004 Franklin Farms Drive, Henrico, VA, 23229
Main: (804) 662-7000 Toll Free: (800) 552-5019

Options Counseling

Options Counseling is an interactive decision-support process whereby individuals, with support from family members, caregivers, and /or significant others, are supported in their deliberations to make informed long-term support choices in the context of the individual’s preferences, strengths, needed services, values, and individual circumstances.

Veteran-Directed Home and Community Based Services (VD-HCBS)

Bay Aging
5306 Old Virginia Street, Urbanna, VA, 23175
Main: (804) 758-2386 Fax: (804) 758-5773