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Local

Ombudsman

A state agency that investigates complaints made by or on behalf of persons in nursing facilities, continuing care retirement communities and assisted living facilities and for persons receiving community-based services, such as home health and personal care.

Long Term Care Ombudsman, Williamsburg

Bay Aging
100 Parker View Court, Williamsburg, VA, 23188
Main: (757) 220-1577 Fax: (804) 758-5773

PACE Programs

Programs of All-Inclusive Care for the Elderly (PACE) is a Medicare and Medicaid program that helps people meet their health care needs in the community instead of going to a nursing home or other care facility.  The care is overseen by an interdisciplinary team, consisting of professional and paraprofessional staff. Participants must be at least 55 years of age, live in the PACE service area, and be certified as eligible for nursing home care by the appropriate State agency and be able to live safely in the community with the help of PACE. The PACE program becomes the sole source of services for Medicare and Medicaid eligible enrollees.

InnovAge Virginia PACE Peninsula

InnovAge Virginia PACE Peninsula
439 Oriana Road, Newport News, VA, 23608
Main: (757) 234-8100 Toll Free: (844) 704-9613

Statewide and Nationwide

Ombudsman

A state agency that investigates complaints made by or on behalf of persons in nursing facilities, continuing care retirement communities and assisted living facilities and for persons receiving community-based services, such as home health and personal care.

Long Term Care Problem Assistance

National Long Term Care Ombudsman Resource Center
1828 L Street, NW, Suite 801, Washington, DC, 20036
Main: (202) 332-2275 Fax: (202) 332-2949

Long-Term Care Ombudsman, Statewide

Virginia Office of State Long-Term Care Ombudsman Program
Dept. for Aging and Rehabilitative Services,, 8004 Franklin Farms Drive, Henrico, VA, 23229
Main: (804) 662-7000 Toll Free: (800) 552-5019