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Roanoke City Department of Social Services

1510 Williamson Road NE, 3rd Floor
Roanoke, VA 24012

(540) 853-2591

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Contact Information

Main
(540) 853-2591
Toll-Free
(888) 832-3858

Who We Are

Roanoke City Department of Social Services offers two types of fuel assistance--heating and cooling. The first program helps eligible households with the costs of heating their homes. To be eligible for fuel assistance, there are certain income guidelines, resource maximums and living arrangements that must be met. The household must also be responsible for paying the heating bill. Fuel Assistance applications are accepted from the second Tuesday in October through the second Friday in November at the Department of Social Services. Fuel Assistance applications are processed as soon as possible, and applicants should expect notification of their eligibility determination by mid-December.



The second program is for cooling assistance. Applications for Cooling Assistance are accepted at the Department of Social Services from June 15 through August 15 to help eligible households with their cooling needs. To be eligible for any type of Cooling Assistance, fuel eligibility criteria must be met, the household must contain at least one vulnerable person and there must be a cooling need. The following types of assistance are available if eligibility conditions are met: purchase of a portable or installed fan, purchase and installation of an air conditioner, payment of an electric utility security deposit, or payment of the electric bill to operate the cooling equipment.

Who We Serve

Languages Spoken
English
Service Area(s)
Roanoke City

Cost & Payment Methods

Fee Structure
No Fee

Age Requirements
18 and over
Family
Yes
Residency Requirements
Serves residents of the City of Roanoke.
Other Eligibility Criteria
Verification of income

Available 24/7
No
Additional Availability Comments
Applications for Crisis Intake Services are taken Monday through Thursday, 8:30 AM - 2:00 PM. Intake may be closed earlier due to the volume of applicants. Applicants must apply in person (no telephone interviews) and will be seen on a first-come, first-serve basis.

Intake Process
Contact the office for more information. You may also apply for benefits online at CommonHelp
Documents Required
Call for details
Self Refer
Yes
Provider Refer
Yes
Intake Contact
Jennifer Barnes, Benefit Program Manager
Intake Contact Telephone
(540) 853-2704

Report Problems
Call the Agency