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Local Office on Aging (LOA)

4932 Frontage Road NW
Roanoke, VA 24019

(540) 345-0451

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Contact Information

Main
(540) 345-0451
Toll-Free
(888) 355-6222

Who We Are

Long Term Care Ombudsman educates and advocates for recipients of long-term care services, including nursing facilities, assisted living facilities and in-home services. Provides an unbiased investigation of complaints. The ombudsman can not take action against a facility, but their investigation will assist social services.



An Ombudsman is defined as one who investigates complaints and assists in achieving resolutions. Services are provided at no cost.

Who We Serve

Languages Spoken
English
Service Area(s)
Alleghany County
,
Botetourt County
,
Covington City
,
Craig County
,
Roanoke City
,
Roanoke County
,
Salem City

Cost & Payment Methods

Fee Structure
Call for Information

Age Requirements
60+
Family
Yes
Residency Requirements
Serves residents of Alleghany, Botetourt, Craig and Roanoke counties and the cities of Clifton Forge, Covington, Roanoke and Salem.
Other Eligibility Criteria
Patients of a long-term care facility; must be in Virginia's Fifth Planning District

Available 24/7
No

Intake Process
Call the office and ask for the Ombudsman.
Documents Required
Call for details
Self Refer
Yes
Provider Refer
Yes
Intake Contact Telephone
(540) 345-0451