Skip to main content
City of Richmond Department of Social Services

900 East Marshall Street
Richmond, VA 23219

(804) 646-7405

Get Directions
View All Office Hours

Contact Information

Main
(804) 646-7405
Toll-Free
(800) 552-7096
Phone Emergency
(888) 832-3858

Who We Are

The Richmond Department of Social Services investigates reports of abuse, neglect, and exploitation of adults aged 60 and over and incapacitated adults ages 18 and over. The program's goal is to lessen or alleviate the risk of abuse and neglect, including self-neglect, among seniors or adults who need protection.  A wide range of services is available including companion care in the home, assistance with financial management, counseling, emergency assistance, a change of housing, and legal assistance in obtaining guardianship. 



Individuals must be city residents or the incident must have occurred in the city in order to be eligible for this service.  Adult Protective Services are available without regard to income.



For more information on the services available or to report suspected abuse, neglect or exploitation of an adult, please call 804-646-7405. To report at night or on weekends, call 888-832-3858.

Who We Serve

Languages Spoken
English
Service Area(s)
Richmond City

Cost & Payment Methods

Fee Structure
No Fee

Age Requirements
18 and over
Other Eligibility Criteria
Incapacitated adults ages 18 and over; Must reside in the City of Richmond or the incident must have occurred in the city.

Available 24/7
No
Additional Availability Comments
The Second Responders are the on-call social workers who intervene if an emergency occurs after normal business hours or weekends.

Intake Process
Visit the website for information. Call the office for more information or to report abuse.
Self Refer
Yes
Provider Refer
Yes

For Transportation Providers Only:

We can accommodate riders with:
Manual wheelchairs
,
Scooters

Report Problems
Call the Agency