Advocacy For Quality Care
Who We Are
KEPRO has been awarded the Beneficiary and Family Centered Care Quality Improvement Organization contract by the Centers for Medicare and Medicaid Services. KEPRO tries to assist Virginia's Medicare beneficiaries by providing them with access to information about their rights to quality care.
A Medicare beneficiary and his or her representative can contact KEPRO:
- To file a quality of care complaint about the quality of health care received from a Medicare provider or
- To file a discharge appeal when a beneficiary is being discharged from a hospital or skilled services (including nursing facility, home health services, or hospice) and
- For assistance with an immediate problem by requesting Immediate Advocacy
Please visit the website or call for more information about KEPRO's services.
Translation services are available for beneficiaries and beneficiary caregivers who do not speak English.