Specialized Transportation for Arlington Residents (STAR)

Arlington County Department of Environmental Services

2100 Clarendon Boulevard
Suite 900
Arlington, VA 22201

(703) 228-1900

Get Directions
View All Office Hours

38.8905268, -77.0858872

Contact Information

Main
(703) 228-1900
TTY/TTD
711
Email
STAR@arlingtonstar.com
Visit Website Visit Program

Who We Are

STAR serves Arlington residents who have difficulty using public fixed-route transit due to the effects of age or disability. STAR riders share trips if they are generally traveling in the same direction at the same time. Trips are scheduled, with a few exceptions, without regard to the purpose of the trip.

STAR users must first be determined eligible for MetroAccess. STAR is a shared-ride paratransit service intended to provide a comparable level of transportation as provided by ART, Metrobus, and Metrorail. All rides are arranged in advance through the STAR Call Center, or STAR on the Web, or STAR IVR. STAR riders must preplan activities and schedule STAR trips in advance as same-day service is generally not available.

Free comprehensive, travel training is available to teach people with disabilities and older adults how to independently use public transit. Contact the ENDependence Center of Northern Virginia at (703) 525-3268 for information.

Who We Serve

Languages Spoken
English
Service Area(s)
Arlington County

Cost & Payment Methods

Payment Method(s)
Private Pay
Fee Structure
Call for Information

Age Requirements
No Age Requirement
Family
No
Residency Requirements
Serves Arlington County residents.
Other Eligibility Criteria
Serves people, of any age, who have a physical or mental disability that prevents the use of the bus or rail system. Must be certified eligible for the MetroAccess program and live in Arlington County.

Available 24/7
No
Additional Availability Comments
STAR rides are available between 5:30 am and midnight, seven days per week. All daily trip plans on STAR must begin or end in Arlington. The Call Center is open Monday through Friday 8 am until 5 pm. Closed on Saturday

Intake Process
To become certified as eligible for STAR, contact MetroAccess for an application. The application is also available on the STAR website. MetroAccess TTY telephone is (301) 588-7535.
Documents Required
Call for details
Self Refer
Yes
Provider Refer
Yes
Intake Contact Email
eligibility@wmata.com
Intake Contact Telephone
(301) 562-5350

For Transportation Providers Only:

We can accommodate riders with:
Escorts (with paid fare)
,
Guide Animals
,
Hearing Impairment
,
Manual wheelchairs
,
Personal Care Attendants
,
Powered wheelchairs
,
Scooters
,
Vision Impairment

Report Problems
Call the Agency
View PDF